Nieves & Baker Roofing, LLC Privacy Policy

Nieves & Baker Roofing, LLC ("we," "our," "us") is committed to protecting the privacy of our customers, clients, and website visitors ("you," "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL], engage with our services, or communicate with us. By using our services or accessing our website, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect and process the following types of information:

Personal Information

Contact Information: Name, address, phone number, email address.
Identification Information: Details such as date of birth, identification numbers (e.g., driver's license, Social Security number) when necessary.
Payment Information: Credit card details, bank account numbers, and billing information for payment processing.

Non-Personal Information

Technical Information: IP address, browser type, operating system, device information.
Usage Information: Pages visited, time spent on the website, referral URLs, clickstream data, and other usage details.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance user experience and analyze website usage.

How We Use Your Information

We use the collected information for various purposes, including:

Providing Services: To deliver and manage our roofing and dryer vent services, schedule appointments, and communicate with you about your projects.
Processing Payments: To process transactions, send invoices, and manage payment activities.
Improving Our Services: To understand how you use our website and services, enhance user experience, and develop new services and features.
Marketing and Communication: To send you promotional materials, newsletters, surveys, and other communications that may interest you, and to respond to your inquiries.
Compliance and Protection: To comply with legal obligations, enforce our terms and conditions, and protect our rights, privacy, safety, and property, and that of our users and the public.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

Service Providers: Trusted third-party vendors and service providers who assist us in operating our business, such as payment processors, marketing agencies, and IT support.
Legal Obligations: Government authorities, law enforcement agencies, or authorized third parties in response to a subpoena, court order, or other legal process, or as required by law.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, secure socket layer (SSL) technology, and regular security assessments.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When the information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

You have certain rights regarding your personal information, including:

Access and Update: You may request access to, correct, or update your personal information at any time.
Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails or contacting us directly.
Data Portability: In certain circumstances, you may request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
Deletion: You may request the deletion of your personal information, subject to certain legal and contractual restrictions.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. We do not control these third parties and are not responsible for their privacy practices. We encourage you to read the privacy policies of each website you visit.

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the latest revision. Your continued use of our services or website after the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us at (352) 269-2157.

Thank you for trusting Nieves & Baker Roofing, LLC with your roofing and dryer vent needs. We value your privacy and are committed to protecting your personal information.

Effective Date: These terms were last updated on June 22, 2024.